FAQ

We will certainly try to accommodate any date changes you require if the new date you have selected is available and sufficient notice is provided. However, if you cancel your booking due to change-of-mind or change of date, our cancellation policy will apply.

Please see our T & Cs for Prop & Party Hire. All changes and cancellations are to be in writing via email. No verbal cancellations will be accepted as this is to minimize any misunderstanding.

The Security bond is charged by us on all hires. The Bond covers costs associated with accidental damage to our Props, provided that the replacement cost and /or cost of repairs does not exceed 10% of the hiring fee for the item.

The Security Bond does not apply to or cover any other damage to or loss of Equipment including, without limitation:
(a) Damage resulting from overloading, exceeding rated capacity, misuse, abuse or improper servicing of Equipment
(b) Damage or loss due to disappearance of the Equipment
(c) Damage caused by the use or operation of Equipment in contravention of any of these Terms
(d) Damage to, or loss of, the Equipment from any unknown cause.

The Security deposit will be returned when the hire period has ended, and we assess that our Props & Equipment are in the same condition as when we delivered it.

A refund for the security bond will be processed within 10 business days after the event date.

Amount will be deducted from bond to recover the cost of repair or replacement of the damaged / lost goods.Where the security bond does not sufficiently cover the Repair / Replacement cost of the damaged / lost goods, the customer must pay the surplus costs within 48 hours of notice.

YES! If you are after a Certain theme or something Unique give us a call and we can create something special for your event.

We offer Wood, Foam & Sticker Decals in all colors

Our packages come as advertised, removing certain props will not reduce the price as they come as a Set Package Deal. We can add Extras such as Balloon Garlands, more plinths or cake stands etc. at an extra cost.

If you would like to hire from our collection, simply add the items to your cart and submit your enquiry.

Once we receive your enquiry, we will aim to respond back within 24 hours and confirm availability, extras, final delivery and pick up costs. If you then wish to proceed, we generate a formal invoice to secure the items.